Support2018-08-23T17:38:40+00:00

Support

How to create an account with Taurus?2018-06-27T11:37:55+00:00

Simply visit https://trade.taurusgroup.ch/register and create your account.

Does Taurus provide a wallet service?2018-06-26T14:32:51+00:00

Not at this stage. You need to have your own wallet.

Taurus provides bitcoin and ether addresses to receive the digital assets you are willing to sell.

Which wallet services do you recommend?2018-06-27T11:36:51+00:00

Taurus does not make recommendations. Choosing a wallet is an important decision you need to take carefully.

For bitcoin, you can visit the following site https://bitcoin.org/en/choose-your-wallet

For ether, you can visit the following site https://coincentral.com/best-ethereum-wallet-reviews/

What are the risks related to digital assets?2018-06-27T11:36:12+00:00

Despite the fact that Taurus is convinced about the potential of digital assets, there are some risks you need to be aware of:

  • Volatility: digital assets are highly volatile. You need to afford very high movements in the value of your investment.
  • Recoverability: digital assets are stored in wallets. If you lose the private key, you will lose all your investment. There is no way you can recover them (no lost password procedure).
Where can I learn more on digital assets?2018-06-27T11:33:57+00:00

You can subscribe to a 1-day training on https://www.cryptotraining.ch

What is the minimum buy order size?2018-06-27T11:30:59+00:00

Minimum buy order size is CHF/EUR/USD 500.

In which FIAT currencies can I trade?2018-06-27T11:30:33+00:00

You can wire orders in CHF, USD, EUR.

Which digital assets can I buy?2018-06-27T11:30:07+00:00

At the time of writing, you can buy through the platform bitcoin and ether, which represent 60% of the digital assets market capitalisation.

What are your bank account details?2018-06-27T10:56:30+00:00

Details will be added soon.

How long does it take for me to receive the digital assets?2018-06-27T11:29:37+00:00

Purchase orders will be processed by Taurus immediately upon receipt of payment. Depending on market conditions, the size of your order, when you made the order it can take a few minutes up to a maximum of 5 business days.

You will be notified by e-mail at each main step of the process.

What is the minimum sell order size?2018-06-27T11:28:16+00:00

Details to be added soon.

Which digital assets can I sell?2018-06-27T11:20:28+00:00

At the time of writing, you can sell through the platform bitcoin and ether, which represent 60% of the digital assets market capitalisation.

How long does it take for me to receive the cash?2018-06-27T11:18:44+00:00

Sale orders will be processed by Taurus upon receipt of payment. Depending on market conditions, the size of your order, when you made the order, it can take between one business day and a maximum of 5 business days.

You will be notified by e-mail at each main step of the process.

What security measures are you putting in place?2018-06-27T11:02:12+00:00

Details to be added soon.

Does Taurus provide two-factor authentication (2-FA)?2018-06-27T11:18:01+00:00

Taurus treats your security with utmost importance. As opposed to other platforms, 2-FA is mandatory with Taurus, it is the first thing you are required to do once you register with the platform.

Which 2-FA system do you use? Where can I download it?2018-06-27T11:12:59+00:00

Taurus uses the Time-based One-time Password Algorithm (TOTP).
Google Authenticator, an efficient and highly secure, while still easy to use, is the recommended software token.
In order to download it, visit Google download website here. You will have access to both android, iphone, and ipad download options.

To which address shall I send the digital assets I want to sell?2018-06-27T11:19:31+00:00

You will be provided a single-use, unique, digital address owned by Taurus. You will have 10 minutes to send the digital assets to this address.

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